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AUS 1800 127 149

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Unit 4 - 110 Mays Road
Onehunga, Auckland 1061
New Zealand
Mon-Fri: 8am-5pm NZST

Ph. +64 09 570 5923
Fax +64 09 570 5928
NZ Toll Free 0508 446 642
AU Toll Free 1800 127 149

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© 2020 BioTrace Limited. All Rights Reserved.

Terms & Conditions

Terms & Conditions

General Conditions Relating to Your Use of BIOTRACE.CO.NZ

Provision of Service Access to BIOTRACE.CO.NZ is provided subject to these terms and conditions. By using BIOTRACE.CO.NZ you agree to be bound by these terms and conditions, which shall take effect from when you first access BIOTRACE.CO.NZ. BioTrace Limited reserves the right to change these terms and conditions without notice.

Use of Your Account

If you register on the website, you are responsible for maintaining the confidentiality of your account details, including your username and password. You are also responsible for restricting access to your computer to prevent unauthorized access to your account.

You agree to take full responsibility for all activities that take place under your account. If you have any reason to believe that your account may have been breached you should contact us immediately. BioTrace Limited reserves the right to refuse, terminate, edit and remove accounts.

Delivery

Any quotations of delivery times by BioTrace Limited are made in good faith and are estimates. BioTrace Limited shall not be bound by such quotation and BioTrace Limited will not be liable for any delay, loss, expense, or damage during delivery.

Goods signed for at delivery immediately become the customer’s property and responsibility. A customer may elect to authorise delivery without signature, however, BioTrace Limited will not be held responsible for any loss, damage or theft of an order delivered in accordance with the buyer’s delivery instructions.

Liability for shortages in the quantity of goods delivered is limited to fulfilling the product shortage. Where the buyer believes that there is a shortage in the quantity of products delivered, the buyer must notify the seller of any such claim within 7 days of delivery and must provide the seller with a reasonable opportunity to investigate that claim.

Refund & Returns

Within 7 days of receipt of your order (as recorded by the courier), you may return any unopened item that is still in its original packaging to BioTrace Limited to be exchanged or for a 15% restocking fee. We can process returns and refunds only for items purchased from BioTrace Limited. Please ensure all returned product arrives in good condition, as items that cannot be resold will not be exchanged or restocked. Restocked items must have at least 1 year expiry date remaining.

We are not obligated to refund items unless they are defective or damaged. We will meet all your rights under the Consumer Guarantees Act.

Items that are returned more than 7 days after delivery and/or, are unable to be resold as new, or are missing parts cannot be exchanged or refunded.

Refunds from credit card purchases will be refunded back to your credit card. Please note we can only refund shipping costs if the return is a result of our error. If the return is being made as a result of our error a full refund will be given if required or goods exchanged. Before returning any goods for exchange or refund please contact us.

Product Details, Pricing and Availability

All prices, products, descriptions and specifications are subject to change without notice. All goods are subject to availability. Images of products are for illustrative purposes only.

We may use our discretion to accept any incorrect pricing for product listed on the website, invoice and/or email confirmation due to website or human error.

Copyright

The entire content of this Web Site, including logos, text, photographs and documents remains the property of BIOTRACE.CO.NZ and its suppliers and is protected by New Zealand Copyright Laws. All brand names and product names remain the property of their respective owners.

Currency Policy

Please note, all transactions on the BIOTRACE.CO.NZ website are in New Zealand dollars.

Additional Assistance

If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us

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COVID-19 Notice

Due to the COVID-19 lockdown, BioTrace staff are working from home and shipping of orders is currently on hold.

We are still available via phone and email to support our practitioners, clients, and customers while our clinic is temporarily closed. Please feel free to get in touch if you have any enquiries.

At this stage, we are waiting for verification from the Ministry of Business, Innovation and Employment for essential service classification so that we may continue with order fulfilment as soon as possible.

We have always had stringent policies around health and safety to protect our staff and customers, and we have taken measures to increase these guidelines to ensure we adhere with current COVID-19 MOH recommendations.

We apologise for any delays and will keep you informed as soon as more information is available to us.

We wish you all well during this time,
The team @ BioTrace

For status updates on the COVID-19 New Zealand lockdown visit: https://covid19.govt.nz/